Where is my order?

We'll send you an email once your item has been dispatched, with the expected arrival date and a link to track your order.

Can I adjust my order?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

• Changing the item or sizes
• Delivery/billing address
• Adding items to your order
• Shipping method

IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

What if my order arrives damaged?

If You have accepted the delivery and then realized that the package is damaged please feel free send us a message through our helpdesk within 24 hours of receiving the package. For details please refer our ‘refund policy’.

How do I track my order?

When your order has shipped you will receive an email shipment confirmation along with a tracking number to track your order. If you have not received this email, that means your order has not shipped out yet. To track your order, put your tracking number into the "track your order" section of our website.

What if my package does not arrive? 

If your package does not arrive within our current time frames, please understand that sometimes there can be delays that occur that are out of our control. We can assure that your package is on its way to you and you will receive it. 

How long does delivery take? 

Delivery times depend on where your order was shipped from. If your order was shipped from one of our international warehouses, expect a 5-30 day delivery time.

Can I apply promo code?

You can apply promo code during checkout before making the payment. If you face any issues, please send us a message with your promo code and we'll assist you :)

I received the wrong item?

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently

• Your order number
• The name of the item you did not receive
• The name of the item you received in it's place
• A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible.

Contact:

If anything is still unclear, please send us an email: info@decorlola.com